HOW DO I SET UP A TRADE ACCOUNT?
Please download our Trade Program Application and return to email@example.com
How do I place an order?
Please contact us directly for all orders / inquiries:
our email address is: firstname.lastname@example.org
our phone number is (347) 889 - 7594
We offer limited customization within our line of furniture. Quotes for custom inquiries typically take 1 - 3 business days to procure, and are subject to up-charges based on size, configuration, and finish. Custom finish samples are provided after order placement and are typically available to ship/pick-up 2-4 weeks from receipt of deposit. Lead times on custom orders begin when all details have been approved.
We put the utmost care into making each of our products. All of our finishes are hand applied, and many of our metals are unsealed. These “live” metal finishes will pick up traces of the life lived around them - oxygen, water, oils, and fingerprints will cause changes in the coloration of unsealed metal surfaces making each piece unique overtime. For an additional charge the majority of our metal pieces can be sealed with lacquer, ensuring that the item will not change in appearance overtime. Natural materials such as stone, leather, hair-on-hide, and wood have unique characteristics and may therefore vary from what is represented on our website or in our photography. Click here to view our Material Care Guide.
We are happy to provide samples of any of our standard finishes, but ask that they be returned to us in the pre-paid envelope provided. In certain cases we may require a credit card to be kept on file prior to sample shipment. Custom samples will be provided upon request and subsequent to order placement.
Our lead times vary depending on product, and are generally between 6 - 16 weeks. Please contact us for information specific to your item(s) of interest. Lead times begin with receipt of payment and finalization of order details.
All orders require a 50% non-refundable deposit. Prices may be subject to change without notice. Products ship when the balance due is paid in full. In-stock purchases ship within 5-7 business days unless otherwise noted.
What forms of payment do you accept?
We accept payment by check and credit card (Visa, Master Card, Discover, American Express).
Are credit card transactions secure?
We utilize Square credit card processing. All information you provide is SSL secure and encrypted for complete security.
What is your return policy?
Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.
If upon receiving your new item you discover a defect, please contact us immediately and we will work with you to fix the problem. If you are not happy with your purchase for other reasons, please let us know why. We stand behind all our products and will work with you to determine the best solution.
We ship world-wide and are happy to arrange shipment on your behalf with our preferred carrier. Long distance delivery costs must be determined by quote and may take up to two business days to procure. Should you prefer to arrange your own shipment, we are happy to have items unwrapped and available for pick-up at our Brooklyn, NY 11232 location. All merchandise must be paid in full prior to pick-up or shipment. Finished merchandise can be stored with our company for up to 14 days after its completion; beyond that timeframe it will be sent to an offsite storage facility where storage fees will incur.