All quotes are valid for 30 days, and prices may be subject to change without notice.
LEAD TIMES
Our quoted lead times are estimates only; we try our best to take into account all factors when providing these timelines but cannot account for every possible outcome. Estimated lead times vary depending on product. Please contact us for information specific to your item(s) of interest. Estimated lead times begin with receipt of payment and finalization of order details.
ALL SALES
All orders require a 50% non-refundable deposit. Estimated lead times begin with receipt of payment and finalization of order details. Products must be paid in full prior to shipment. In-stock purchases ship in 2-3 weeks unless otherwise noted.
CUSTOM ORDERS
We offer limited customization within our line of furniture. Quotes for custom inquiries typically take 1 - 3 business days to procure, and are subject to up-charges based on size, configuration, and finish. Custom color lacquer samples are provided after order placement and are typically available to ship out 2-4 weeks from receipt of deposit. Estimated lead times on custom orders begin when all details have been approved.
MATERIALS
We put the utmost care into making each of our products. All of our finishes are hand applied, and some of our metals are unsealed. Sealed metals will not change in appearance overtime. Unsealed metals will patina and therefore change with time. These “live” metal finishes will pick up traces of the life lived around them - oxygen, water, oils, and fingerprints will cause changes in the coloration of unsealed metal surfaces making each item unique overtime. Natural materials such as cork, stone, leather and wood have unique characteristics and may therefore vary from what is represented on our website, in our physical samples, or in our photography. Click here to view our Material Care Guide.
SAMPLES
We are happy to provide samples of any of our standard finishes, but ask that they be returned to us in the pre-paid envelope provided. Custom color lacquer samples will only be provided upon request and subsequent to order placement.
WARRANTY
Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the defective component/item. We cannot be held responsible for the following: changes / patina to the surface of unsealed metals, changes or damage to the surface of stone due to use, damaged caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents, etching or stains.
DAMAGE
If upon receiving your new item you discover a defect, please contact us immediately and we will work with you to fix the problem. Damages must be documented and reported within 48 hours of receipt. We cannot be held responsible for damages report after the 48 hour window. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed. If you are not happy with your purchase for other reasons, please let us know why. We stand behind all our products and will work with you to determine the best solution.
SHIPPING
We ship world-wide and are happy to arrange shipment on your behalf with our preferred carrier. Long distance delivery costs must be determined by quote; domestic quote typically take up to a week to procure and international may take longer. All merchandise must be paid in full prior to pick-up or shipment. Finished merchandise must be collected promptly or storage fees may apply.
FORMS OF PAYMENT
We accept payment by check, wire transfer, ACH transfer, and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.
RETURN POLICY
Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.
